[{"data":1,"prerenderedAt":239},["ShallowReactive",2],{"help-article-announcements":3,"help-articles-nav":10},{"id":4,"category":5,"title":6,"description":7,"lastUpdated":8,"content":9},"announcements","Team & Workforce","Announcements","Post messages to the whole team or specific sites, and track who has acknowledged each one.","2026-05-30T00:00:00.000Z","\u003Cp>Announcements lets you broadcast messages to your team and see who has read them. Find it in the sidebar under \u003Cstrong>Business → Announcements\u003C/strong>. Only admins can manage announcements.\u003C/p>\n\u003Ch2>Creating an announcement\u003C/h2>\n\u003Col>\n\u003Cli>Click \u003Cstrong>New Announcement\u003C/strong> (top-right action button).\u003C/li>\n\u003Cli>In the \u003Cstrong>Create Announcement\u003C/strong> panel, fill in \u003Cstrong>Announcement Title\u003C/strong> and \u003Cstrong>Message\u003C/strong> (both required).\u003C/li>\n\u003Cli>Choose who receives it:\n\u003Cul>\n\u003Cli>Tick \u003Cstrong>Send to all locations\u003C/strong> to reach every active team member.\u003C/li>\n\u003Cli>Untick it to reveal a \u003Cstrong>Select Locations\u003C/strong> list and choose specific sites.\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>Click \u003Cstrong>Send Announcement\u003C/strong>.\u003C/li>\n\u003C/ol>\n\u003Ch2>Viewing announcements\u003C/h2>\n\u003Cp>Each announcement is listed as a card showing:\u003C/p>\n\u003Cul>\n\u003Cli>The title and message text.\u003C/li>\n\u003Cli>The creation date and whether it was sent to all locations or a specific number of sites.\u003C/li>\n\u003Cli>A green \u003Cstrong>acknowledged\u003C/strong> badge and a grey \u003Cstrong>targeted\u003C/strong> badge showing how many people have read it versus how many were expected to.\u003C/li>\n\u003C/ul>\n\u003Ch2>Tracking who has acknowledged\u003C/h2>\n\u003Cp>Click the eye icon on any card to open the \u003Cstrong>Acknowledgments\u003C/strong> panel. This shows:\u003C/p>\n\u003Cul>\n\u003Cli>An \u003Cstrong>Acknowledged\u003C/strong> tab — a table of team members who have confirmed the announcement, with the date and time they did so.\u003C/li>\n\u003Cli>A \u003Cstrong>Pending\u003C/strong> tab — a table of team members who have not yet acknowledged it, along with their assigned location(s).\u003C/li>\n\u003C/ul>\n\u003Ch2>Editing an announcement\u003C/h2>\n\u003Cp>Click the edit (pencil) icon on a card. The \u003Cstrong>Edit Announcement\u003C/strong> panel lets you update the \u003Cstrong>Announcement Title\u003C/strong> and \u003Cstrong>Message\u003C/strong>. Click \u003Cstrong>Save Changes\u003C/strong> when done.\u003C/p>\n\u003Ch2>Archiving an announcement\u003C/h2>\n\u003Cp>Click the archive icon on a card and confirm to remove it from the active list.\u003C/p>\n",[11,17,22,27,32,37,42,47,52,58,63,68,73,78,84,89,94,100,105,110,115,120,125,130,135,141,146,151,156,161,166,171,176,181,186,191,196,201,207,212,217,219,224,229,234],{"id":12,"category":13,"title":14,"description":15,"lastUpdated":8,"excerpt":16},"access-control","Account & Settings","Auditor & Supplier Access","Grant external auditors read-only access and give suppliers limited system access, then revoke it when no longer needed.","\nThe **Access Control** section of **Settings** lets you create temporary login credentials for auditors and suppliers.\n\n## Auditor Access\n\nGo to **Se...",{"id":18,"category":13,"title":19,"description":20,"lastUpdated":8,"excerpt":21},"billing","Billing & Subscription","View your subscription status, activate your plan, manage payment methods, and download invoices.","\nThe **Billing** page shows your subscription status and lets you manage payment details. Go to **Settings** → **Billing**.\n\n## Subscription status\n\nW...",{"id":23,"category":13,"title":24,"description":25,"lastUpdated":8,"excerpt":26},"client-profile","Client Profile & Account","View and edit your business details, preferences, support PIN, data export, and legal documents from the Settings page.","\nThe **Settings** page is your account control centre. Open it from the sidebar. It is grouped into four sections: **Account & Subscription**, **Organ...",{"id":28,"category":13,"title":29,"description":30,"lastUpdated":8,"excerpt":31},"customers","Customers","Store and manage the customers and dispatch destinations you send finished products to.","\nThe Customers section holds the businesses or individuals you dispatch finished goods to. You'll find it under **Settings** → **Customers**. Availabl...",{"id":33,"category":13,"title":34,"description":35,"lastUpdated":8,"excerpt":36},"departments","Departments","Create and manage departments to organise your team members into groups such as kitchen, front-of-house, or logistics.","\nDepartments let you group staff into named teams (for example, Kitchen, Front of House, or Logistics) so you can filter activity and assign records b...",{"id":38,"category":13,"title":39,"description":40,"lastUpdated":8,"excerpt":41},"locations-management","Locations","Create and manage the physical sites your business operates from, which records and users are linked to.","\nLocations represent the physical sites (kitchens, depots, retail units, etc.) that your records, checks, and team members belong to. You'll find the ...",{"id":43,"category":13,"title":44,"description":45,"lastUpdated":8,"excerpt":46},"supplier-management","Suppliers","Build and maintain a directory of the vendors and producers your business receives goods from.","\nThe Suppliers section stores the businesses you source goods from — their contact details, what they supply, delivery schedule, and EC approval numbe...",{"id":48,"category":13,"title":49,"description":50,"lastUpdated":8,"excerpt":51},"user-management","User Management","Add team members to your account, set their role and location, edit their details, reset passwords, and deactivate or reactivate accounts.","\nUser Management is where you control who has access to your Forkto account. You'll find it under **Settings** → **Users**. Only admins can create or ...",{"id":53,"category":54,"title":55,"description":56,"lastUpdated":8,"excerpt":57},"ai-assistant","Documents & Tools","AI Assistant","Request an AI-generated analysis of your current data to highlight gaps and potential food safety risks.","\nThe AI Assistant analyses your data and returns a written summary with observations and suggestions. It is currently available on the **Temperature L...",{"id":59,"category":54,"title":60,"description":61,"lastUpdated":8,"excerpt":62},"files-management","Files","Upload, tag, and find your documents and evidence such as certificates, photos, and reports.","\nFiles gives you a central place to store and retrieve certificates, photos, inspection reports, and any other supporting documents. Find it in the si...",{"id":64,"category":54,"title":65,"description":66,"lastUpdated":8,"excerpt":67},"pdf-builder","PDF Builder","Design reusable PDF document templates with sections for questions, tables, sign-off, and QR codes.","\nPDF Builder lets you create reusable PDF form templates — for example cleaning checklists or handover sheets — that can be downloaded and printed. Fi...",{"id":69,"category":54,"title":70,"description":71,"lastUpdated":8,"excerpt":72},"profit-margin","Profit Margin Calculator","Work out the selling price and gross profit for a product based on its cost and your desired margin.","\nThe Profit Margin Calculator helps you set the right selling price for a product given what it costs to make or buy. Find it in the sidebar under **C...",{"id":74,"category":54,"title":75,"description":76,"lastUpdated":8,"excerpt":77},"scratch-cards","Scratch Card Counter","Record the number shown on each scratch card roll to calculate your total stock by denomination.","\nThe Scratch Card Counter helps you count your scratch card stock by reading the number printed on each roll. Find it in the sidebar under **Calculato...",{"id":79,"category":80,"title":81,"description":82,"lastUpdated":8,"excerpt":83},"dashboard","Getting Started","Dashboard","The home screen you land on after signing in, showing what needs doing today and quick links to your most-used pages.","\nThe Dashboard is the first screen you see after signing in. It's your starting point for the day — it shows what still needs doing and gives one-tap ...",{"id":85,"category":80,"title":86,"description":87,"lastUpdated":8,"excerpt":88},"getting-started","Getting Started with Forkto","A quick orientation to Forkto — how the app is organised, what the menu sections mean, and how to find your way around.","\nForkto is your digital food-safety and operations record book. It replaces paper\ndiaries and folders with one place to log temperatures, complete che...",{"id":90,"category":80,"title":91,"description":92,"lastUpdated":8,"excerpt":93},"profile","Your Profile","View your personal contact details, change your password, and enable biometric login on mobile devices.","\nThe **Profile** page shows your personal account information. Open it from **Profile** in the sidebar footer. It has up to three tabs: **Profile**, *...",{"id":95,"category":96,"title":97,"description":98,"lastUpdated":8,"excerpt":99},"audits","Health & Safety","Audits","Create and complete internal or external audits, record nonconformities, and review audit history.","\nAudits lets you carry out structured inspections — whether a routine internal hygiene check, a meat intake review, or an external authority visit — a...",{"id":101,"category":96,"title":102,"description":103,"lastUpdated":8,"excerpt":104},"check-form-builder-management","Check Forms & Builder","Create, revise, and manage the forms that staff fill in on the Daily Checks screen.","\nCheck Forms is where you author and maintain the forms that staff fill in on the [Daily Checks](/help/checks) screen. Find it in the sidebar under **...",{"id":106,"category":96,"title":107,"description":108,"lastUpdated":8,"excerpt":109},"complaints","Complaints","Log supplier complaints against meat intakes, document issues with evidence, and share findings directly with the supplier.","\nComplaints is where you formally record quality problems found in supplier deliveries. You link a complaint to a specific meat intake, document each ...",{"id":111,"category":96,"title":112,"description":113,"lastUpdated":8,"excerpt":114},"checks","Daily Checks","How to perform, save, and review scheduled compliance checks in Forkto.","\nDaily Checks is where your team completes food-safety compliance checks — fridge temperature logs, HACCP records, and any other forms your business r...",{"id":116,"category":96,"title":117,"description":118,"lastUpdated":8,"excerpt":119},"food-temperature-records","Food Temperature Records","Record cooking, cooling, reheating, hot-holding, and cold-serving temperatures to trace food through each stage of preparation.","\nFood Temperature Records tracks temperatures for individual food items as they move through cooking, cooling, reheating, and serving. Each item build...",{"id":121,"category":96,"title":122,"description":123,"lastUpdated":8,"excerpt":124},"haccp","HACCP Plans","Build and maintain a versioned HACCP plan covering team, products, hazards, CCPs, verification, and records.","\nHACCP Plans is your digital food-safety manual. It guides you through every section that regulators expect — team details, product descriptions, proc...",{"id":126,"category":96,"title":127,"description":128,"lastUpdated":8,"excerpt":129},"issues","Issues","Log, assign, and resolve corrective and preventative actions arising from inspections or intake exceptions.","\nIssues is the corrective-action register for your site. Each issue is assigned to a team member and tracked through to resolution with a full activit...",{"id":131,"category":96,"title":132,"description":133,"lastUpdated":8,"excerpt":134},"temperature-logging","Temperature Logging","Record fridge, freezer, and storage temperatures against safe ranges to meet food safety requirements.","\nTemperature Logging lets you record readings for every fridge, freezer, or storage unit in your site. Find it in the sidebar under **Records → Temps*...",{"id":136,"category":137,"title":138,"description":139,"lastUpdated":8,"excerpt":140},"allergens","Production & Stock","Allergens","Record which of the 14 major allergens apply to each menu item and view the results as a matrix or cards.","\nAllergen Management is where you build and maintain allergen information for every menu item or product. Each item can be tagged with any of the 14 m...",{"id":142,"category":137,"title":143,"description":144,"lastUpdated":8,"excerpt":145},"deliveries","Deliveries","Group multiple intake items under a single delivery record with van temperatures and supplier details.","\n**Deliveries** lets you capture an entire vehicle delivery in one record — supplier, invoice, optional van temperatures, and all individual intake it...",{"id":147,"category":137,"title":148,"description":149,"lastUpdated":8,"excerpt":150},"dispatches","Dispatches","Record and track outbound movement of finished products to customers, with date and quantity details.","\n**Dispatches** records every time finished products leave your site to a customer. Each dispatch captures which product went out, to whom, how many u...",{"id":152,"category":137,"title":153,"description":154,"lastUpdated":8,"excerpt":155},"ingredients-intake","Ingredient Intake","Record incoming ingredient and raw-material batches with weight, supplier, and quality checks.","\n**Ingredient Intake** lets you book in raw materials and ingredients as they arrive, capturing weight, use-by date, supplier, and pass/fail quality c...",{"id":157,"category":137,"title":158,"description":159,"lastUpdated":8,"excerpt":160},"intakes","Intakes & Stock","The hub page that links to each intake type and to Stock, found under Production in the sidebar.","\n**Intakes & Stock** is the starting point for recording everything that arrives at your site and for checking what you currently have in store. Go to...",{"id":162,"category":137,"title":163,"description":164,"lastUpdated":8,"excerpt":165},"mass-balance","Mass Balance","Reconcile how much of an intake batch was received versus how much has been allocated to products, to spot discrepancies.","\nMass Balance shows you the full picture for a single intake batch — how much came in, what has been used across each product, and what should still b...",{"id":167,"category":137,"title":168,"description":169,"lastUpdated":8,"excerpt":170},"meat-intake","Meat Intake","Record incoming meat batches with weight, supplier, origin, and quality checks for full traceability.","\n**Meat Intake** lets you book in every batch of meat that arrives, capturing weight, dates, country of origin, and pass/fail quality checks in one st...",{"id":172,"category":137,"title":173,"description":174,"lastUpdated":8,"excerpt":175},"packaging-intake","Packaging Intake","Record incoming packaging materials by container quantity and link them to your stock register.","\n**Packaging Intake** lets you book in packaging materials — boxes, bags, labels, and similar items — as they arrive. Unlike meat and ingredient intak...",{"id":177,"category":137,"title":178,"description":179,"lastUpdated":8,"excerpt":180},"production","Production","Run multi-recipe production batches, allocate ingredient intakes, deduct stock, and print labels and batch sheets.","\nThe **Production** page lets you plan and commit a full production run covering several recipes at once. It deducts stock from your ingredient intake...",{"id":182,"category":137,"title":183,"description":184,"lastUpdated":8,"excerpt":185},"products","Products","View, print labels for, and trace the finished products created during production runs.","\nThe **Products** page is your record of everything that has come off the production line. Products are created automatically when you complete a prod...",{"id":187,"category":137,"title":188,"description":189,"lastUpdated":8,"excerpt":190},"recipes","Recipes","Build and manage recipes from stock ingredients so production can deduct stock and trace every batch.","\nRecipes are the blueprints for everything you make. Each recipe lists the ingredients drawn from your stock and their quantities, calculates a total ...",{"id":192,"category":137,"title":193,"description":194,"lastUpdated":8,"excerpt":195},"stock-management","Stock","View live balances for all stock items and manage product details, barcodes, and out-of-stock status.","\n**Stock** shows the master list of every product in your stock register alongside its current balance, which updates automatically whenever an intake...",{"id":197,"category":137,"title":198,"description":199,"lastUpdated":8,"excerpt":200},"wastage","Wastage","Log and review wasted stock or products with a reason, quantity, and unit so losses are tracked over time.","\n**Wastage Records** lets you log anything that had to be thrown away — spoiled ingredients, over-produced food, damaged packaging — and keeps a searc...",{"id":202,"category":203,"title":204,"description":205,"lastUpdated":8,"excerpt":206},"daily-dashboard","Reports & Monitoring","Daily Dashboard","A single view of today's checks completed, temperature records, food records, and active staff.","\nThe Daily Dashboard gives a live snapshot of what has happened today across checks, temperatures, food records, and team activity. Find it in the sid...",{"id":208,"category":203,"title":209,"description":210,"lastUpdated":8,"excerpt":211},"reports","Reports","Browse, filter by date range, and export CSV data across all your food-safety and operational records.","\nReports is a single hub to review historical data across intake, inventory, compliance, and operations. Find it in the sidebar under **Reports → Repo...",{"id":213,"category":203,"title":214,"description":215,"lastUpdated":8,"excerpt":216},"sensor-monitoring","Sensor Monitoring","View live readings and historical charts from connected temperature sensors linked to your monitoring locations.","\nSensor Monitoring shows real-time and historical data from the wireless temperature sensors connected to your site. Find it in the sidebar under **Re...",{"id":4,"category":5,"title":6,"description":7,"lastUpdated":8,"excerpt":218},"\nAnnouncements lets you broadcast messages to your team and see who has read them. Find it in the sidebar under **Business → Announcements**. Only adm...",{"id":220,"category":5,"title":221,"description":222,"lastUpdated":8,"excerpt":223},"clock-in-clock-out","Clock In / Clock Out","Record when your shift starts and ends, and review or adjust clock events for your team.","\nClock In / Clock Out lets you stamp the start and end of your shift. You'll find it in the sidebar under **Records → Clock In/Out**.\n\n## Checking you...",{"id":225,"category":5,"title":226,"description":227,"lastUpdated":8,"excerpt":228},"shared-devices","Shared Devices & Kiosk Mode","Use Forkto on a shared tablet with quick PIN sign-in so records are always attributed to the right person.","\nWhen a tablet is shared between team members, kiosk mode lets each person sign in quickly with their own 4-digit PIN rather than a full username and ...",{"id":230,"category":5,"title":231,"description":232,"lastUpdated":8,"excerpt":233},"staff-rota","Staff Rota","Plan and publish weekly shifts for your team, and let staff check their own upcoming schedule and hours.","\nThe Staff Rota has two views. Plan and publish shifts from the grid under **Business → Staff Rota**, and check your own shifts under **Records → My S...",{"id":235,"category":5,"title":236,"description":237,"lastUpdated":8,"excerpt":238},"training","Training","Publish PDF training materials, assign them to staff, and track who has read and acknowledged them.","\nTraining lets you publish PDF training materials and track which staff members have read and acknowledged them. Find it in the sidebar under **Busine...",1780174825892]