A Digital Transformation Story
From manual processes to digital excellence: How Christie's Scottish Tapas revolutionized their food safety and production management.
The Challenge
Christie's had tried other solutions, but none truly understood their unique Scottish-Spanish fusion concept. Operating multiple locations across Scotland, they needed a system that could provide visibility and empower their team to take ownership of vital food safety standards.
Previous Solutions Did Not Fit
The constant fear of simple mistakes at any location and potential non-compliance across multiple sites weighed heavily on management.
Staff Resistance to Technology
They needed a way to empower staff to take ownership of food safety, not just tick boxes on a checklist.
Cost vs. Value Imbalance
Previous solutions were either overpriced for basic features or required expensive add-ons for essential functionality.
Our Solution
'Finally, a team that shared our passion,' explains Christie's owner. 'They listened carefully, building a solution tailored to our needs and concerns across our sites.'
True Partnership Approach
Forkto's team doesn't just provide software – they provide support. Any feedback is acted upon quickly.
- Regular check-ins and continuous feedback implementation
- Customized onboarding for Scottish-Spanish fusion workflow
- Dedicated support team that understands their business
Intuitive User Experience
The intuitive design has led our team to embrace it wholeheartedly, capturing more detailed data than ever.
- Real-time visibility into operations and vital checks
- Visual workflow guides for complex processes
- Mobile-first design that works in busy kitchen environments
Competitive Value Proposition
A system that does the basics exceptionally well while evolving alongside our business.
- Comprehensive feature set with no hidden costs
- Flexible pricing that scales with their business
- Regular updates and new features at no extra cost
The Results
The partnership with Christie's demonstrates what's possible when technology truly understands and adapts to a business's unique needs. 'If Forkto vanished overnight, the search for a replacement would begin immediately.'
Staff Adoption Rate
Team members have embraced the system, leading to unprecedented engagement.
Time Saved
Dramatic reduction in daily food safety administration time across all locations.
Compliance Rate
Perfect compliance scores maintained across all locations.
Forkto's responsiveness is key. They're genuinely invested in our success. The system is so intuitive that our staff actually prefer it to our old methods, and it's taken the guesswork and worry out of compliance. What truly stands out is their willingness to listen and evolve alongside us.
Before & After
Key Achievements
- Achieved unprecedented 98% staff adoption rate across all locations
- Real-time visibility into operations and compliance checks
- Reduced training time from weeks to days
- Improved data capture leading to refined procedures
- Created custom processes that drive continuous improvement
Most Used Features
Christie's team has fully embraced digital food safety management, with impressive usage across key features.
Critical temperature checks recorded and monitored
Detailed food safety records maintained
Regular safety audits completed