Complaints

The Complaints feature in Forkto lets you log and track complaints against suppliers when there’s an issue with a meat delivery. You can document the problem, track affected weight, attach photos, and share the complaint with the supplier.

Overview

The Complaints page shows a table of all complaints with the date, product, supplier, status, number of issues, and actions. Use the search bar to find specific complaints.

Creating a Complaint

To log a new complaint:

1. Click ‘Create Complaint’.
2. Select the meat intake the complaint relates to from the dropdown (sorted by most recent).
3. The form auto-fills with the intake details — supplier, product, invoice, weight, dates, and temperature.
4. Submit to create the complaint. You’ll be taken to the edit page to add issues.

Adding Issues to a Complaint

Once a complaint is created, add the specific issues:

1. On the complaint edit page, click ‘Add Issue’.
2. For each issue, fill in:
   • Issue type — the category of problem.
   • Weight — the amount of product affected (in grams, kilograms, or tonnes).
   • Photos — attach photos as evidence.
   • Notes — describe the issue in detail.
3. Add as many issues as needed. Changes are auto-saved.

The page shows a weight breakdown — a table and chart showing the total intake weight vs the weight affected by each issue type, with percentages calculated automatically.

Complaint Statuses

Complaints move through four statuses:

• Pending — newly created, not yet investigated.
• In Progress — being looked into.
• Resolved — issue has been addressed.
• Critical — escalated due to severity.

Change the status using the dropdown on the complaint edit page.

Sharing with Suppliers

You can share a complaint with the relevant supplier so they can see the details. The supplier receives an email with temporary login access to view the complaint (read-only).

Supplier View

If your account has the Supplier role, you’ll see a read-only view of complaints raised against your products, with intake details and the issues logged. You cannot create, edit, or delete complaints.

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Document complaints thoroughly with photos and weight measurements. This creates a clear record for supplier discussions and helps track recurring quality issues.