Help Center
Find answers to common questions and learn how to use our platform
Account & Settings
Auditor & Supplier Access
Grant external auditors read-only access and give suppliers limited system access, then revoke it when no longer needed.
Billing & Subscription
View your subscription status, activate your plan, manage payment methods, and download invoices.
Client Profile & Account
View and edit your business details, preferences, support PIN, data export, and legal documents from the Settings page.
Customers
Store and manage the customers and dispatch destinations you send finished products to.
Departments
Create and manage departments to organise your team members into groups such as kitchen, front-of-house, or logistics.
Locations
Create and manage the physical sites your business operates from, which records and users are linked to.
Suppliers
Build and maintain a directory of the vendors and producers your business receives goods from.
User Management
Add team members to your account, set their role and location, edit their details, reset passwords, and deactivate or reactivate accounts.
Documents & Tools
AI Assistant
Request an AI-generated analysis of your current data to highlight gaps and potential food safety risks.
Files
Upload, tag, and find your documents and evidence such as certificates, photos, and reports.
Profit Margin Calculator
Work out the selling price and gross profit for a product based on its cost and your desired margin.
Scratch Card Counter
Record the number shown on each scratch card roll to calculate your total stock by denomination.
Getting Started
Dashboard
The home screen you land on after signing in, showing what needs doing today and quick links to your most-used pages.
Getting Started with Forkto
A quick orientation to Forkto — how the app is organised, what the menu sections mean, and how to find your way around.
Your Profile
View your personal contact details, change your password, and enable biometric login on mobile devices.
Health & Safety
Audits
Create and complete internal or external audits, record nonconformities, and review audit history.
Check Forms & Builder
Create, revise, and manage the forms that staff fill in on the Daily Checks screen.
Complaints
Log supplier complaints against meat intakes, document issues with evidence, and share findings directly with the supplier.
Daily Checks
How to perform, save, and review scheduled compliance checks in Forkto.
Food Temperature Records
Record cooking, cooling, reheating, hot-holding, and cold-serving temperatures to trace food through each stage of preparation.
HACCP Plans
Build and maintain a versioned HACCP plan covering team, products, hazards, CCPs, verification, and records.
Issues
Log, assign, and resolve corrective and preventative actions arising from inspections or intake exceptions.
Temperature Logging
Record fridge, freezer, and storage temperatures against safe ranges to meet food safety requirements.
Production & Stock
Allergens
Record which of the 14 major allergens apply to each dish and view the results as a matrix or cards.
Deliveries
Group multiple intake items under a single delivery record with van temperatures and supplier details.
Dispatches
Record and track outbound movement of finished products to customers, with date and quantity details.
Ingredient Intake
Record incoming ingredient and raw-material batches with weight, supplier, and quality checks.
Intakes & Stock
The hub page that links to each intake type and to Stock, found under Production in the sidebar.
Mass Balance
Reconcile how much of an intake batch was received versus how much has been allocated to products, to spot discrepancies.
Meat Intake
Record incoming meat batches with weight, supplier, origin, and quality checks for full traceability.
Menus
Build named menus, group dishes into categories, and let their allergens flow straight onto your allergen matrix.
Packaging Intake
Record incoming packaging materials by container quantity and link them to your stock register.
Production
Run multi-recipe production batches, allocate ingredient intakes, deduct stock, and print labels and batch sheets.
Products
View, print labels for, and trace the finished products created during production runs.
Recipes
Build and manage recipes from stock ingredients so production can deduct stock and trace every batch.
Stock
View live balances for all stock items and manage product details, barcodes, and out-of-stock status.
Wastage
Log and review wasted stock or products with a reason, quantity, and unit so losses are tracked over time.
Reports & Monitoring
Daily Dashboard
A single view of today's checks completed, temperature records, food records, and active staff.
Reports
Browse, filter by date range, and export CSV data across all your food-safety and operational records.
Sensor Monitoring
View live readings and historical charts from connected temperature sensors linked to your monitoring locations.
Team & Workforce
Announcements
Post messages to the whole team or specific sites, and track who has acknowledged each one.
Clock In / Clock Out
Record when your shift starts and ends, and review or adjust clock events for your team.
Shared Devices & Kiosk Mode
Use Forkto on a shared tablet with quick PIN sign-in so records are always attributed to the right person.
Staff Rota
Plan and publish weekly shifts for your team, and let staff check their own upcoming schedule and hours.
Training
Publish PDF training materials, assign them to staff, and track who has read and acknowledged them.